Can you imagine the benefits of a business solution that allows your colleagues down the hall or
down the block to communicate using their telephone as seamlessly as if they resided in the very
same building?
Would you like your customers to reach any person in your multiple location company by dialing a
single number? Are you interested in reducing costs by sharing communications resources between
locations? Campus APS by Iwatsu allows you to do all of this and more. Campus APS effectively
unifies multiple location companies through a totally transparent voice and data network.
All Communications Under One Umbrella
Campus APS is a feature of Iwatsu’s ADIX APS Digital Voice Communications Server that
seamlessly links multiple systems across point-to-point T1 lines in a fully transparent network. But
Campus APS is unique from other voice networking applications. Instead of typical network
infrastructure where stand-alone systems are simply linked over a T1 line, ADIX APS systems
joined in a Campus APS network are actually operating as one system. The back plane of the ADIX
APS is in essence extended over the T1 span to the ADIX APS system at the remote location. This
creates a fully transparent network that provides easy access and execution of all system features.
Because Campus APS is fully transparent, employees work together more efficiently, while
customers benefit from better service. Campus APS is also customer conscious.
Regardless of the location of your employees, customer calls that originate in one office can be easily
answered by or transferred to employees anywhere within the Campus APS network. For example,
with Campus APS there is no need to have a separate customer service or support number for each
location in your network. Your customers simply dial one number and the call is automatically
routed to an “expert” any-where within the Campus APS network as if all employees resided in the
same location. No longer is location an issue that prevents your customers from speaking to the
employee best suited to answer their question or solve their problem.
With Campus APS, it is possible to monitor telephone activity in all locations simultaneously from
an attendant console located anywhere in the network. In addition, your employees can monitor the
status of a remote colleague’s phone from their desktop telephone or an attendant console. Before
placing, conferencing, or transferring a call to a colleague in a remote office, employees can first check
the status of the remote employee’s phone by simply looking at an LED on your digital telephone.
This translates into better service for the customer and increased productivity. No longer will
employees in your main location have to ask a customer to call back at a different number in order to
speak with someone in a remote office.
Share Resources Across the Campus APS Network
Campus APS allows multiple location companies to reduce infrastructure costs by providing full
access to centrally located resources such as automated attendant systems, voice mail systems, call
accounting systems, and call center applications. For example, in a typical network application
where Automatic Call Distribution (ACD) is required at multiple locations, each business telephone
system would require its own ACD application. With Campus APS, the ACD application installed
at the main location may be applied at any station or office in the network. In essence, you are
buying multiple systems for the price of one. This allows you to do things like create ACD groups
comprised of agents in different cities, monitor call center activity from a centrally located reporting
system, and seamlessly route or overflow calls to any extension in the network from the main
location. In addition, Campus APS offers cost savings by potentially lowering long distance charges
by allowing offices to access local and long distance lines terminated anywhere in the Campus APS
network. If your company has multiple locations, Campus APS integrates all of your company’s
resources seamlessly and effectively.
Reduce Costs by Adding Voice Communications to Your Existing Data Network
For companies that have an existing point-to-point T1 data network, Campus APS is a cost-effective
solution that may allow you to dramatically reduce telecommunications costs while increasing the
information flow between multiple locations. By adding Campus APS voice traffic to an existing
inter-office data network, companies can take advantage of Campus APS without increasing monthly
service charges required if additional T1 circuits were required. Campus APS can share bandwidth
already available on an existing T1 circuit previously installed for inter-office data traffic. In addition,
Campus APS doubles the capacity for voice traffic on each channel of the digital circuit without
sacrificing quality. This allows a digital circuit between offices to efficiently share the available
bandwidth to transmit both voice and data without compromising quality of service. The benefit is
that your business avoids unnecessary costs while improving productivity.
The Versatile Business Solution
When it comes to managing business demands, versatility is the key to survival. Especially in
communications. In the event of loss of service over the Campus APS network connection, the
remote system will automatically reset to function in the local operation mode. This means that
remote offices will not be stranded without phone service. Employees in the remote offices will have
full use of their desktop telephone and be able to access outside lines terminated to the remote
system.
Above information obtained from Iwatsu America, Inc.
down the block to communicate using their telephone as seamlessly as if they resided in the very
same building?
Would you like your customers to reach any person in your multiple location company by dialing a
single number? Are you interested in reducing costs by sharing communications resources between
locations? Campus APS by Iwatsu allows you to do all of this and more. Campus APS effectively
unifies multiple location companies through a totally transparent voice and data network.
All Communications Under One Umbrella
Campus APS is a feature of Iwatsu’s ADIX APS Digital Voice Communications Server that
seamlessly links multiple systems across point-to-point T1 lines in a fully transparent network. But
Campus APS is unique from other voice networking applications. Instead of typical network
infrastructure where stand-alone systems are simply linked over a T1 line, ADIX APS systems
joined in a Campus APS network are actually operating as one system. The back plane of the ADIX
APS is in essence extended over the T1 span to the ADIX APS system at the remote location. This
creates a fully transparent network that provides easy access and execution of all system features.
Because Campus APS is fully transparent, employees work together more efficiently, while
customers benefit from better service. Campus APS is also customer conscious.
Regardless of the location of your employees, customer calls that originate in one office can be easily
answered by or transferred to employees anywhere within the Campus APS network. For example,
with Campus APS there is no need to have a separate customer service or support number for each
location in your network. Your customers simply dial one number and the call is automatically
routed to an “expert” any-where within the Campus APS network as if all employees resided in the
same location. No longer is location an issue that prevents your customers from speaking to the
employee best suited to answer their question or solve their problem.
With Campus APS, it is possible to monitor telephone activity in all locations simultaneously from
an attendant console located anywhere in the network. In addition, your employees can monitor the
status of a remote colleague’s phone from their desktop telephone or an attendant console. Before
placing, conferencing, or transferring a call to a colleague in a remote office, employees can first check
the status of the remote employee’s phone by simply looking at an LED on your digital telephone.
This translates into better service for the customer and increased productivity. No longer will
employees in your main location have to ask a customer to call back at a different number in order to
speak with someone in a remote office.
Share Resources Across the Campus APS Network
Campus APS allows multiple location companies to reduce infrastructure costs by providing full
access to centrally located resources such as automated attendant systems, voice mail systems, call
accounting systems, and call center applications. For example, in a typical network application
where Automatic Call Distribution (ACD) is required at multiple locations, each business telephone
system would require its own ACD application. With Campus APS, the ACD application installed
at the main location may be applied at any station or office in the network. In essence, you are
buying multiple systems for the price of one. This allows you to do things like create ACD groups
comprised of agents in different cities, monitor call center activity from a centrally located reporting
system, and seamlessly route or overflow calls to any extension in the network from the main
location. In addition, Campus APS offers cost savings by potentially lowering long distance charges
by allowing offices to access local and long distance lines terminated anywhere in the Campus APS
network. If your company has multiple locations, Campus APS integrates all of your company’s
resources seamlessly and effectively.
Reduce Costs by Adding Voice Communications to Your Existing Data Network
For companies that have an existing point-to-point T1 data network, Campus APS is a cost-effective
solution that may allow you to dramatically reduce telecommunications costs while increasing the
information flow between multiple locations. By adding Campus APS voice traffic to an existing
inter-office data network, companies can take advantage of Campus APS without increasing monthly
service charges required if additional T1 circuits were required. Campus APS can share bandwidth
already available on an existing T1 circuit previously installed for inter-office data traffic. In addition,
Campus APS doubles the capacity for voice traffic on each channel of the digital circuit without
sacrificing quality. This allows a digital circuit between offices to efficiently share the available
bandwidth to transmit both voice and data without compromising quality of service. The benefit is
that your business avoids unnecessary costs while improving productivity.
The Versatile Business Solution
When it comes to managing business demands, versatility is the key to survival. Especially in
communications. In the event of loss of service over the Campus APS network connection, the
remote system will automatically reset to function in the local operation mode. This means that
remote offices will not be stranded without phone service. Employees in the remote offices will have
full use of their desktop telephone and be able to access outside lines terminated to the remote
system.
Above information obtained from Iwatsu America, Inc.
Campus APS Networking – totally transparent
communications in your multiple-location company
communications in your multiple-location company
| Join Our Newsletter Enter your email address: |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
